Privacy Policy

1. Information We Collect

Personal Information

• Full Name
• Mobile Phone Number
• Email Address (if provided)
• City and Branch Location

Gold Transaction Information

• Weight of gold (in grams)
• Type of gold (jewellery, coins, scrap)
• Purity / Karat of gold
• Estimated or agreed transaction value

Automatically Collected

• IP address and browser type when visiting our website
• Pages visited and time spent on our website
• Device type (mobile, desktop, tablet)

2. How We Use Your Information

• To provide gold buying services and process transactions
• To contact you regarding your appointment or inquiry
• To send transaction confirmations and receipts
• To comply with KYC requirements under applicable law
• To improve our website and services
• To send promotional communications — only with your explicit consent

3. How We Protect Your Information

• Secure HTTPS encryption on our website
• Restricted access to customer data on a need-to-know basis
• Regular review of data collection and storage practices
• CCTV monitoring at all physical outlets for security purposes

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With regulatory authorities as required by law (RBI, Income Tax, etc.)
• With third-party service providers bound by confidentiality obligations
• In the event of a legal requirement or court order

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Transaction records are retained for a minimum of 7 years as required under Indian financial regulations.

6. Your Rights Under DPDP Act 2023

• Right to access — request information about data we hold about you
• Right to correction — request correction of inaccurate personal data
• Right to erasure — request deletion of your personal data
• Right to grievance redressal — file a complaint regarding your data
• Right to nominate — nominate a person to exercise your rights

To exercise any of these rights: karatkashbypj@gmail.com

7. Cookies

Our website may use basic cookies to improve your browsing experience. You can instruct your browser to refuse all cookies; however, some parts of our website may not function properly.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.

10. Contact Us